What Not To Do When A User Is Promoting Your Product Or Service: Try To Get Them To Sign Up AGAIN
Above is a conversation that I mentioned Republic Wireless in. I love engaging with companies on Twitter — especially active ones, but it’s always disappointing whenever they don’t remember who you are, or worse, don’t read your message correctly.
Maybe I don’t need to explain it in this post, but I was simply stating to Kelly that I would be open to trying a Windows Phone and hinting to RW that they should get one… they apparently skimmed my tweet and definitely didn’t look at the previous ones, or they wouldn’t have replied with what they said… telling me, an already current customer (which I feel my tweet to Kelly appropriately depicts me as), to try out their service.
The lesson is: read things twice before quickly responding. If you have a customer that’s halfway promoting you and halfway suggesting something to you… don’t try to recruit them, you’ve already done that once.